We're excited to be recruiting a permanent Business Service Officer based in our Derby office. If you enjoy being part of a busy, welcoming workplace where no two days are the same, this could be the perfect next step for you.
Where you'll work
This is an office‑based role, and your regular presence in the Derby office is essential to the work we do.
You'll be a key point of support for colleagues when they're on site, whether that's Social Workers meeting children and families, teams gathering for supervision or meetings, or staff needing day‑to‑day operational help. You'll also provide a warm, professional welcome to external visitors, including children and families and contractors.
While you will still have some flexibility for occasional remote working, this role is ideal for someone who enjoys being central to a team, building relationships face‑to‑face, and contributing to a vibrant workplace atmosphere.
You'll receive regular 1:1 time with your manager, especially during your induction, with a balance of in‑person and virtual support to help you settle in and feel confident in your role.
If shortlisted, your hiring manager will talk you through what a typical week or month looks like.
We are proud to be a diverse and inclusive organisation, and we aim for our workforce to reflect the children and families we serve. We particularly welcome applications from candidates from diverse backgrounds.
We also offer extensive wellbeing support and excellent benefits to help you feel supported and valued.
What You'll Be Doing…
As a Business Services Officer, you'll play a vital role in ensuring our service runs smoothly and efficiently. You will:
monitor case progression
receive referrals from the Court or Cafcass Intake Team
create, update and close cases within our case management system
send letters and information packs to children and families
identify missing information and follow up as needed
deal with telephone enquiries with professionalism and care
welcome visitors to the office, including children, families, contractors and other professionals
provide general administrative support to colleagues and managers
Your work will play an important part in helping our teams make a meaningful difference to children and families.
What We're Looking For…
We'd love to hear from you if you are:
qualified in business administration (e.g. NVQ2), willing to work towards a qualification, or have relevant experience
confident using MS Office applications at a basic/intermediate level
a clear, friendly and professional communicator; email, phone and face‑to‑face
a team player who enjoys being part of an office community
organised and able to prioritise your workload in a fast‑paced environment with tight deadlines
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don't need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing Date
1 March 2026
Final Interview
6 & 9 March 2026
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge - from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Jen McDermott - if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn't want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.