Overview
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador ready to recommend our newest fashion items and deliver remarkable service so customers feel valued every time they shop with us.
Working Pattern
Friday 16:30-20:30
Saturday 16:30-20:30
Job Description
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We’re committed to an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying so we can ensure a fair and transparent process of assessment.
Note: This description reflects the current job and is subject to change.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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