This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies, and nursing care.
The role of the admin is to facilitate responsive care; therefore, the services require an effective, efficient, and comprehensive administrative service in and out of hours.
We welcome candidates who do not hold Level 3 Team Leading/Supervisor qualification, as this could be offered as a development opportunity during employment.
The function of the Administrative Service is to be the first point of contact for patients for specific services in and out of hours, manage referrals, register patients to services using patient registration systems and bespoke systems, order equipment, type clinical correspondence, manage clinical diaries, and learn all electronic systems used by the administrative and clinical services. The role also involves undertaking staff PDRs and assisting in staff training.
The role is for 37.5 hours per week, working Mon - Sun, 8.00am - 6.00pm, including Bank Holiday cover, with some shifts from 12.00 - 20.00 on a rota basis. Onsite working is required.
The successful candidate will have:
* Significant experience within a healthcare administration environment
* Line Management experience
* Evidence of continuing professional development
* Working towards or having a health records management qualification recognized by IHRIM, NVQ level 4 or equivalent
* RSA III or equivalent, GCE/GCSE English and Maths Grade C or above
* Excellent communication skills to deal with patients, colleagues, and referring agents
* The ability to prioritize work and work under pressure with conflicting demands
* Team player qualities
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country, an area of rich cultural diversity. We are a friendly and welcoming place where you can belong and grow. We care for our patients, our population, and our staff.
Our values—Ambition, Respect, and Compassion—are central to our work. They guide how we work with each other, care for patients, and value diversity.
Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." We aim to be more than just a healthcare provider—creating a place where staff feel they belong, are happy, safe, and rewarded, and can develop their careers.
We are part of the Black Country Provider Collaborative, working with partner trusts to deliver better, faster, and safer care, exploring new models of care to optimize resource use and standardize care across sites.
This post is hosted by Sandwell & West Birmingham NHS Trust, with potential flexibility to work across partner trusts to meet patient and service needs.
We are committed to supporting a healthy work-life balance and encourage flexible working arrangements. Applicants are encouraged to discuss their circumstances with the recruiting manager during onboarding.
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