About the role
The Adviser Support Officer will be responsible for providing high-quality support including the administration and
co-ordinations of activities and schedules for external engagement with schools, colleges and UCAS Registered
Centres; to include managing internal booking systems, customer communication, and supporting the maintenance
of accurate and up-to-date contact records.
The role requires strong organisational skills, attention to detail, and effective communication abilities. Ideally with Microsoft office suite and CRM.
Ky Accountabilities
1. Contact and CRM Management - Support in maintaining up to date and accurate contact details for schools, colleges, and other UCAS
registered centres.
2. External Engagement Coordination support - Assist in the coordination and scheduling of external engagements with schools, colleges, and registered
centres, including meetings, training sessions, presentations, and events
3. Communication and Customer Interaction - Respond promptly and professionally to customer queries across various channels, including email, phone,
and online platforms
4. Cross-Functional Support - Provide occasional support to other teams across the organisation, including help with events, conferences,
forums, and special projects
You can find the full job description in the attached role profile below.
*Interviews will be held on the 28th and 29th July onsite*
Skills, qualifications, and experience
Essential:
5. Proven administrative experience
6. Excellent organisational and multitasking abilities with a high attention to detail.
7. Strong written and verbal communication skills.
8. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
9. Experience in customer onboarding or customer success support
10. Knowledge or experience of CRM platforms such as Salesforce
Desirable
11. Experience in customer onboarding or customer success support.
Knowledge or experience of CRM platforms such as Salesforce.
12. Customer service experience, particularly in managing bookings or service delivery.
13. Experience supporting outreach activities, events, or external engagement programmes.
14. Familiarity with reporting and analytics tools or dashboards
Package
Salary £23,500 to £25,000
15. 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays
16. Flexibility – UCAS positively support Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
17. A generous pension scheme Hundreds of high street discounts and offers with Perkbox
18. Internal training and development
19. Subsidised gym and cafe
20. Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme
21. Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.