Front of House Manager - Colne - £35,000 Basic + OTE
Role - Front of House Manager
Location - Colne
Salary - Basic Salary £35,000. OTE £42,300
Hours - Mon - Fri 8:00-5:30
Our client is looking for an experienced automotive professional with a passion for delivering outstanding customer experiences to join their aftersales team as a Front of House Manager. This is an exciting opportunity for a driven and high-performing individual ready to step into a leadership role within a busy aftersales environment.
As Front of House Manager – Aftersales, you will take responsibility for managing the customer-facing aftersales operation, leading the front‑of‑house team to deliver exceptional service standards and a seamless customer journey from booking through to vehicle handover.
Key Responsibilities
* Lead and manage the front‑of‑house aftersales team including Service Advisors, booking coordinators, and reception staff
* Drive customer satisfaction and customer retention
* Monitor and improve KPIs including labour sales, parts sales, upselling, and customer satisfaction
* Ensure smooth communication between customers and the workshop
* Support the efficiency and profitability of the aftersales department
* Maintain high standards of customer care and professionalism
What Our Client Is Looking For
* Previous experience in an automotive aftersales or service environment
* Strong leadership and people management skills
* Excellent communication and customer service abilities
* Commercially aware and target driven
* Organised with the ability to work in a fast‑paced environment
What’s on Offer
* Competitive salary package
* Career progression opportunities
* Ongoing training and development
* Supportive and professional working environment
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