1. About The Role
2.
The Role – We are looking to recruit for an Area Cleaning Supervisor – the role is Overseeing operations throughout Manchester/Liverpool (North West)
Van and phone will be provided.
Annual salary: £26,000
The hours you shall be working will be: 5 days per week over 7 being flexible to the business needs
What you shall be doing/responsible for
• Meet and where possible, exceed client expectations whilst operating
• Recruit, induct and train suitable staff ensuring compliance with vetting procedures
• Maintain numbers of staff at the agreed levels to maintain contract standards
• Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly
call log/complaints reports
• To oversee the site-based training matrix for all personal to ensure training is delivered
• Ensure that all Atlas FM personnel follow site rules and maintain a smart appearance
*
3. About You
4. What skills and attributes we need from you!
The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role:
* Ability to work well in a highly pressurised environment and communicate effectively with people at all levels.
* Ability to work on own initiative with minimum supervision
* Strong team working ethic and flexibility.
* Strong customer service.
* Health & Safety awareness.
* Confident, approachable, professional and able to use diplomacy to handle different situations.
* We do require all of our employees have a basic level of written and spoken English.
* You must have the right to work in the UK and be able to bring that information to the interview
Please ensure you have the ability to demonstrate you are able to deliver on the responsibilities. We are looking for positive individuals with excellent customer service skills.
5. About The Company
6.
What makes this job amazing?
*
o Full learning and support from Atlas.
*
o Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
*
o The ability to progress your career within Atlas.
*
o Learning and development lead by you: support in areas you like or want to learn more about.
*
o Free uniform, which is comfy, sustainable and easy to take care of.
*
o The opportunity to work amongst people who value and support each other, achieving great results.
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.
Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Purpose
To create happiness in ourselves and others
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don't just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.