About The Role
We’re looking for an organised, patient-focused Patient Pathway Coordinator to join our friendly administration team at Practice Plus Group. In this vital role, you’ll be the first point of contact for patients and healthcare professionals — ensuring every patient’s journey runs smoothly from referral to treatment. You’ll work collaboratively to manage Outpatient clinics and Theatre lists, ensuring they are efficiently scheduled and filled to capacity. Your daily responsibilities contribute directly to improving patient access to high-quality care.
Shift Patterns
* 08:00 – 16:00
* 09:00 – 17:00
* 06:00 – 14:00
* 12:00 – 20:00
* Other shift variations may apply based on service needs
This role is based on a 37.5-hour working week, with 8-hour shifts scheduled between Monday and Sunday. Working hours operate on a rota basis and may include weekend work. Working shift pattern will be confirmed with the successful candidate.
Responsibilities
* Deliver a professional and courteous service to patients, ensuring every interaction reflects a patient-centred approach.
* Manage calls from patients, GP surgeries and hospital staff, providing clear and helpful advice about appointments and procedures.
* Coordinate and book Outpatient clinics and Theatre lists, keeping all slots fully utilised and adhering to booking guidelines.
* Process referrals, manage waiting lists and update patient records accurately and on time.
* Prepare and distribute patient notes to the relevant teams, ensuring documentation is complete and accurate.
* Proactively identify and resolve issues that may affect clinic capacity or waiting times.
* Collaborate closely with clinical and administrative colleagues to ensure a seamless patient experience.
Qualifications & Experience
* Prior experience in an administrative or reception role, ideally within healthcare or customer service.
* Excellent communication skills and the confidence to handle a high volume of calls professionally.
* Strong computer and data entry skills, with experience using Microsoft Office and Patient Administration Systems (or equivalent).
* Ability to remain calm under pressure, prioritise effectively and meet deadlines accurately.
* A proactive, team‑oriented attitude and a commitment to delivering excellent service to patients.
* Understanding of confidentiality, data protection and information governance.
Benefits
* Salary of £25,104.35 per annum.
* Work 37.5 hours a week, 8‑hour shifts scheduled between Monday and Sunday.
* Extensive range of wellbeing and lifestyle benefits.
* 25 days annual leave (increasing with service) plus bank holidays.
* Support for professional growth and development.
Applicants must have the right to work in the UK. At Practice Plus Group, we actively promote diversity and equal opportunities.
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