Overview
Band 2 Receptionist (Pain Management Clinic) – part time post for 20 hours per week. The Pain Management Clinic is looking for a part-time Band 2 Receptionist to join our busy Pain Management team.
Reception is the first point of contact within our busy service, therefore, a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant. We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
Responsibilities
* Process and log referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
* Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
* Book patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
* Coordinate appointments and procedures at other hospitals and organisations, where the patient pathway requires input from these.
Qualifications
* GCSE or equivalent qualification in English and Mathematics.
* Computer literate.
* Previous NHS experience is not required, but customer-facing experience is desirable.
Personal Qualities
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
About Reading and the Organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. The area offers leisure and shopping facilities and a thriving cultural scene.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent — reflect the type of Trust we aspire to be.
How to Apply / Contact
For further details or informal visits contact:
Name: Scarlett York
Job title: Patient Pathway Manager
Email: scarlett.york@royalberkshire.nhs.uk
Telephone: 07795151109
#J-18808-Ljbffr