Customer Experience Advisor
đź“Ť Warrington, WA3
🔧 Customer-Focused Service Environment
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply?
1. Full-time temporary role
2. Monday–Friday working pattern
3. 40 hours per week
4. Supportive team environment
5. Opportunity to develop customer service and commercial skills
6. Long-term career potential within a growing business
About the Role:
7. Respond professionally and efficiently to all inbound customer enquiries
8. Ensure 100% customer satisfaction relating to rates, service and invoice queries
9. Handle service failures in line with company performance standards
10. Provide professional and timely responses to lift enquiries, minimising service failures where possible
11. Communicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and email, following escalation procedures
12. Gather and compile information to ensure queries are handled efficiently between departments
13. Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
14. Conduct customer reviews and gather feedback to ensure service satisfaction
15. Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
16. Build strong relationships with both internal and external customers
17. Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
18. Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
19. Upsell and cross-sell products and services to support business growth
What We’re Looking For:
20. Previous customer service experience
21. Confident communicator across multiple platforms
22. Highly organised with strong attention to detail
23. Professional, customer-focused and proactive
24. Ability to build positive working relationships
Working Hours:
Monday – Friday
8:00am start
Total: 40 hours per week
Interested?
đź“ž Call our Commercial team: 01922 725445 ext. 1003 / 1004
📧 Email: commercial@tudoremployment.co.uk
🖥️ Apply online:
You can browse all our roles at www.tudoremployment.co.uk
#TeamTudor looks forward to hearing from you!