Job Title: Senior Account Manager
Reporting To : Head of National Accounts
Direct Reports: Account Manager(s)
Location: West Yorkshire – Hybrid (3 days per week working in the office or visiting clients)
Salary: Up to £45k DOE
Type: Full-Time
Please note we're looking for applicants from a Beauty, Cosmetics, Personal Care or FMCG background.
Overview:
Our client is a market-leading retail solutions provider, delivering end-to-end services that help brands and retailers drive performance both in-store and online.
Their comprehensive offering includes merchandising, retail execution, data and analytics, e-commerce support, and technology-led solutions—designed to improve availability, visibility, and ultimately, sales.
Whether it's optimising supply chains, enhancing on-shelf execution, or delivering insight-led strategy, they’re committed to helping their partners win at the point of purchase.
As they continue to grow, they’re seeking an experienced and commercially minded Senior Account Manager to join their high-performing team.
About the Role:
Are you a results-driven professional who excels with data, thrives under pressure, and consistently delivers solutions? We're on the lookout for a Senior Account Manager who brings commercial acumen, a customer-first mindset, and a strong desire to drive meaningful results.
This role offers more than just a seat at the table—it’s a chance to take real ownership, create measurable impact, and grow within a fast-paced, high-performing team. If you're ambitious, sharp, and always aiming higher, we want to hear from you.
You will lead and manage key customer relationships, ensuring they are continually strengthened and deliver strong commercial outcomes. By identifying new opportunities and unlocking additional value from existing accounts, you’ll play a vital role in driving profitable growth.
With a customer-centric mindset, you’ll go beyond expectations to consistently deliver exceptional results. In addition, you'll work closely with the Head of Customer Success to support the execution of strategic initiatives, with a focus on performance, collaboration, and long-term business growth.
Key Responsibilities:
* Take full ownership of a portfolio of high-value national retail accounts, ensuring consistent service delivery and strong commercial results
* Lead and develop a team of Account Managers, supporting their growth in confidence, commercial acumen, and leadership capabilities
* Build and maintain strategic client relationships through proactive engagement and alignment with customer objectives
* Drive profitable growth by achieving and exceeding KPIs across sales, margin, and customer satisfaction
* Shape and execute data-led client strategies that enhance category performance and deliver measurable ROI
* Collaborate effectively with internal teams to adapt quickly to client needs and continuously improve service delivery
* Oversee the end-to-end management of customer briefs, ensuring accurate processing, tracking, and invoicing
* Identify opportunities for growth and efficiency, turning insight into action that creates real value for clients
* Produce clear, insightful reports that inform decisions—from regular performance updates to strategic reviews
* Actively gather and respond to feedback to support continuous improvement and development
* Ensure full compliance with internal Quality Systems, procedures, and best practices
What We’re Looking For:
* Proven leadership capabilities – you inspire, guide, and elevate those around you to deliver exceptional results
* Strategic mindset with the ability to see beyond the day-to-day and drive long-term growth
* Analytical mindset — skilled at interpreting commercial and operational data to drive decisions
* Clear and confident communicator, able to influence and present at every level
* Solutions-focused and calm under pressure – you tackle challenges head-on with a proactive approach
* Strong financial acumen, with a solid grasp of P&L, forecasting, and profitability levers
* Trusted relationship-builder who earns credibility through insight, consistency, and delivery
* Highly organised, detail-oriented, and skilled at managing complex projects and priorities
* Customer-obsessed with a consultative approach that puts client success at the heart of everything you do
* Excellent written and verbal communication, with a natural ability to engage and influence
* Adaptable, agile, and hands-on – you’re not afraid to roll up your sleeves and make things happen
* Self-starter with prioritisation and time management skills – you get things done
* Background working with major retailers or in senior-level account management (a strong advantage)