Job: Clinical Assistant – Location: Torbay – Contract: until July 2027
Job description
As a clinical assistant, supporting the Radiography department, the core of your role is to ensure our patients receive the best standard of care from arrival through to departure. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their scan. You will also be required to complete some administrative tasks within the department and also support in Reception as needed. This role rotates between working on Reception, Cannulation shifts and supporting the Radiographers prepare patients for their scan.
Main duties of the job
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
* Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
* Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
* Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
* Accurately entering all relevant patient data into the patient management system
* Managing administrative tasks within the department as required
* Working on the reception desk, professionally welcoming patients into the Centre
* Learn to cannulate patients
Hours
Hours: 36 hours per week – 3 x 12 hour shifts Monday–Sunday as per local rota, varying shift pattern.
Location
Location: Torbay
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
What we’re looking for
* Experience in a healthcare environment or a passion to work in healthcare
* Experience working in a customer‑facing role
* Strong administration skills
* Flexibility to working patterns
* An empathetic and caring approach
* A passion for delivering the highest level of customer service
* Experience working in a fast‑paced environment
* A passion to learn cannulation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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