Call Centre Agent
Location: Newcastle, NE12 8BU
Salary: Starting at £24,500 increasing to £26,500 with role progression plus £1,200 performance-based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle.
About Verisure: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Job Responsibilities:
* Provide excellent customer service within an inbound team
* Deal with customer complaints effectively
* Answer customers’ queries
* Assist customers regarding invoices and taking payments over the phone
* Make outbound calls when needed to update customers on their needs
* Update information in our customers’ records
Skills & Experience:
* Ideally 1 year of experience in a customer service environment
* Excellent communication skills with a problem-solving attitude
* Multitasking and strong computer skills including MS Office
* Customer-oriented and genuinely passionate about providing high-level customer experience
* Active listening skills
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
* Enjoy your birthday off as a special treat
* Satisfy your cravings at our onsite coffee shop and canteen
* Stay active with discounted gym and health club memberships
* Access private healthcare and MediCash cash plan
* Unlock a world of freebies and discounts with PerkBox
* Earn rewards through our employee referral program
* Enhanced maternity and paternity scheme
* Enjoy discounts on our alarm systems
* Contribute to a greener lifestyle with the Cycle to Work Scheme
Career Opportunities: A career with Verisure offers far more than just a job. We provide internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team? Apply today and we’ll get in touch!
Note: All employees must complete a DBS check, provided by Verisure to all successful candidates.
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