Overview
Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for a Customer Care professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC). Based at our Camberley Office. This is a 7-day contract working shifts between the hours of 8am-8pm. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirement. Any requirement to work extended hours would be eligible for overtime/enhanced pay.
As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
* Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
* Forward all logged Service/Application calls to the respective Technical/Applications support teams
* Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
* Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery
Qualifications
* Prior experience of working in a call centre environment
* Experience dealing with customers over the phone or face to face
* Skills in handling several tasks at the same time against tight deadlines
* Experience working to deadlines in a pressurised environment and working in a team
* SAP experience (advantageous)
Benefits
* 26 days\' holiday with the option to buy or sell an additional 5
* Up to 10% employer pension contribution
* Share and bonus scheme
* Access to our flexible benefits from private medical insurance to dental cover
* Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
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