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Product owner - customer onboarding

Edinburgh
Tesco Bank
Posted: 5h ago
Offer description

Product Owner – Customer Onboarding

Location: Edinburgh, Permanent
Department: BAR – Product Management
Business Area: Customer Experience
Working Time: Full‑Time
Salary: Up to £65k + annual bonus & benefits
Office Attendance: Hybrid; travel to Edinburgh office 2 days a week
Closing Date: 15th October 2025


About the Role

We’re looking for a Product Owner to join our Customer Experience Product team at Tesco Bank, part of Barclays Bank UK Plc. As a Product Owner within the Customer Experience Product team, you’ll be part of a cross‑functional feature team and play a key role in ensuring we deliver excellent outcomes for both our customers and our business. This role is critical in defining, refining, and delivering features that drive growth and simplification across our lending business.


What You’ll Be Doing

* Collaborate with stakeholders, customers, and the development team to define clear, actionable, and prioritized requirements for prioritized features.
* Continuously update and maintain the feature team backlog, ensuring it reflects the latest insights and priorities.
* Engage in PI planning events to refine the backlog and map out team objectives for the upcoming increment.
* Work closely with the development team during iteration execution to provide clarity, address questions, and ensure alignment with the product vision.
* Review and validate product increments to ensure they meet defined requirements and deliver value to customers.
* Participate in inspecting and adapting workshops to continuously improve processes, address issues, and enhance quality of feature team outputs.


We Need You to Have

* Demonstrable experience working as a Product Owner, ideally within customer onboarding and customer journey.
* Previous people management experience to drive and influence decisions.
* Solid understanding of customer pain points.
* Exceptional communication skills and facilitation of open dialogue.


What’s In It For You

* Prepare for retirement with our colleague pension scheme.
* Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
* Performance‑related annual bonus.
* Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Colleague Clubcard benefits and discounts.
* Family‑oriented initiatives, including enhanced maternity leave pay, shared parental leave policy, and generous paid paternity leave.
* Ongoing learning opportunities and training to help you achieve the career you want.


Everyone’s Welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity that brings to our business.


How to Apply

Interested in finding out more about what a career at Tesco Bank looks like? Click apply to learn more.

Why Tesco Bank?
Whether we’re helping our customers or looking after our people, you’ll find a warmth and friendliness to everything we do.

We’ve created an environment where everyone feels included, accepted and welcome. Bring your whole self to work every day and thrive at the same time.

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