This is an exciting opportunity for an Order Entry Administrator to join an established company in Banbury on a full time, permanent basis - office based. You will be responsible for consistently ensuring all data accuracy is consistently inputted on to the CRM to the highest level of accuracy. Where applicable, you will use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve SLA and KPI targets.
As Order Entry Administrator, you will:
Manage incoming contact from the customers through websites and email via email management system
Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPIs
Promote products and services to exceed customer requirements, therefore maximising sales opportunities
Process orders and identify up-sell / cross-sell opportunities
Verify and correct customer master data in business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy
Build knowledge of the business to identify and increase new business opportunities
Consistently deliver the highest standards and quality of service
Provide backup and support for other customer service roles as required
Focus on achievement of set KPIs based on individual, team and business goals and objectivesAs Order Entry Administrator you must:
Have excellent attention to detail
Enjoy a role with repetition and process driven
Be a natural relationship builder
Have strong communication skills
Work logically to identify opportunities and solutions for customers
Be confident in using systems - including MS Office, CRMBenefits include (not limited to):
Salary £25,000
5% stakeholder pension scheme
Life assurance
Critical illness cover
23 days holiday plus bank holidays (increasing with service)
Annual salary review
Childcare vouchers
Employee Support Programme
Free parking