Job Title: Deputy Shift Leader – Engineering
Reports to: Engineering Services Manager
Department: Engineering Services
Overview
Main Purpose of the Role: To deliver high-quality Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency response services in line with contractual obligations, with a primary focus on electrical systems. The role also includes acting as an Authorised Person (HV) when required, ensuring safe and compliant operation of electrical infrastructure.
Scope of Role: This position requires strong leadership behaviours, technical expertise, and a proactive mindset. The Deputy Shift Leader plays a key part in maintaining a strong industry reputation, ensuring engineering service excellence, and building trust with clients. The role demands a team-oriented approach, commitment to Health & Safety, and the ability to work cooperatively to meet service expectations.
Responsibilities
1. Compliance & Technical Operations
o Carry out PPM tasks in accordance with schedules and industry standards.
o Ensure engineering best practices are adhered to, maximising system reliability and plant performance.
o Maintain compliance with Health and Safety at Work Act (HASAWA) and site-specific policies.
o Accurately complete all documentation related to maintenance and Quality Assurance.
o Respond promptly to all electrical reactive maintenance tasks and service desk requests.
2. Fault Diagnosis & Minor Works
o Diagnose and rectify faults associated with electrical systems and components.
o Conduct minor installation works and system upgrades as required.
o Maintain and repair lighting systems and electrical distribution infrastructure.
o Support technical surveys and provide material/cost estimates for minor works.
3. Coordination & Support
o Act as the first point of contact for client maintenance queries and escalate when needed.
o Supervise visiting subcontractors, ensuring safe working and high standards of delivery.
o Review, implement, and maintain Safe Systems of Work, including SOPs and switching schedules.
o Assist in coordinating cover across nearby sites as necessary to ensure service continuity.
4. Health, Safety & Environmental Compliance
o Maintain strict adherence to company and site HSE policies and procedures.
o Ensure PPE is worn and maintained correctly at all times.
o Participate in incident/accident reporting and investigations.
o Conduct or support internal and external HSE audits.
o Review and update Risk Assessments and Method Statements (RAMS) regularly.
o Promote a zero-accident culture, actively supporting HSE initiatives led by management.
Required Qualifications & Experience
Essential
* Electrical Apprenticeship (or equivalent) in the building maintenance industry.
* City & Guilds 2360 Parts 1 & 2 (Electrical Installation) or equivalent.
* 17th Edition IEE Wiring Regulations (or 18th Edition if updated).
* Sound working knowledge of building services systems (both electrical and mechanical).
* Demonstrated experience in PPM, fault diagnosis, reactive repairs, and testing/inspection.
* Familiarity with Health & Safety legislation and best practices in maintenance environments.
* Strong team player with good organisational and interpersonal skills.
Desirable
* City & Guilds 2360 Part 3 or equivalent.
* HV Authorised Person status (or experience working under a Permit to Work system).
* Experience in critical, multi-site, or banking/data centre environments.
* Familiarity with BMS (Building Management Systems).
* Working knowledge of UPS systems, emergency power, and backup systems.
* PASMA / IPAF certification.
* Strong IT literacy (MS Office and CAFM/PPM systems).
* Supervisory or team lead experience (or clear ambition for future leadership roles).
Working Hours
* Based on a defined shift pattern in line with site operations.
* Flexibility required to support shift cover, call-outs, and overtime as needed.
* All working hours and overtime will comply with the Working Time Directive.
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