Overview
Client Service Administrator — Ecclesiastical Planning Services Limited, part of Benefact Group. This role is based in Gloucester on a 12-month fixed-term contract.
Working hours: 35 hours per week, Monday to Friday
Location: Gloucester
Job Ref: 204180
About The Role
Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most. EPS, proudly part of Benefact Group, is looking for a Client Service Administrator to join our Gloucester office on a 12-month fixed-term contract. You will be working as part of the Client Service Team who carry out the administration for our funeral planning business. The role is varied and can involve processing of new business applications, dealing with claims and general administration within Ecclesiastical’s Funeral Planning Department.
Hear from the hiring manager
We are a busy team focussing on providing excellent customer service to our Funeral Director partners and their customers. We’re looking for a colleague who constantly strives to deliver great outcomes, has a keen eye for detail and enjoys working as part of a busy and friendly team.
About Benefact Group
Benefact Group is a unique international financial services group owned by a charity. We have a long history of giving back and are committed to creating an inclusive culture and environment where everyone feels valued and respected. We welcome applications from everyone. If you need any additional support during the recruitment process, please let us know.
What you'll be doing
* Supporting the team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs
* Taking ownership and proactively dealing with client matters arising through all channels of communication
* Ensuring financial transactions are accurate and proactively following up outstanding matters
* Liaising with funeral directing partners and third-party suppliers
* Keeping accurate records using the Company’s back office systems
What you'll need to have
* Good telephone manner
* Excellent written communication
* Experience of Microsoft packages e.g. Word and Excel
* Proven organisational skills
* Flexible attitude and approach and excellent team player
* Educated to GCSE level or above
What we offer
* A competitive salary
* Group Personal Pension - up to 12% employer contribution
* Generous annual bonus scheme between 6% and up to 24%
* 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
* Health and wellbeing benefits, including private healthcare, income protection and life assurance
* £200 annual personal grant to a charity of your choice
* Encouraged to take at least one volunteering day per year
* Employee Assistance Programme
* Full study support to gain professional qualifications
* Access to virtual GP
* Enhanced maternity and paternity pay
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Stroud, England, United Kingdom
#J-18808-Ljbffr