The Vacancy
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Pele Court in Penrith.
Pele Court is an exclusive development of one and two-bedroom retirement apartments for over 60s in a convenient location with easy access to vital local facilities.
Hours: 30 hours per week, Monday to Friday.
Salary: £21,490.34
Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, working in beautiful surroundings, generous annual leave entitlement.
About The Role Of a House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This diverse role encompasses high-level customer service, front of house, and facilities management. The successful candidate will build a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.
Some of the House Manager duties include:
* Welcoming new Homeowners and supporting their settlement into their apartments.
* Providing professional front of house service and dealing with all visitors in a friendly manner.
* Being the first point of contact for our Homeowners, offering help, support, and advice as necessary.
* Collaborating with partners and suppliers to ensure smooth estate operations.
* Representing McCarthy Stone to the families and friends of our Homeowners.
* Handling Homeowners issues with sensitivity, confidentiality, and respect for privacy.
* Managing gardens and grounds efficiently to provide a safe, secure, well-maintained, and pleasant environment.
* Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
* Ensuring adherence to all Health and Safety requirements.
Key Competencies of the Successful Candidate
* Excellent communication skills with a proactive “can do” attitude.
* Extensive experience in a professional, customer service-oriented role.
* A professional approach with high standards of quality.
* Ability to thrive in a busy, varied role where each day is different.
* Resilience and effective problem-solving skills.
* Basic awareness of Health and Safety is advantageous.
* Good computer literacy, including Microsoft Word and Outlook.
* Previous or current first aid qualifications are advantageous; training will be provided.
As part of McCarthy Stone, a successful and rapidly expanding national company, you’ll receive comprehensive training and support to help meet your career goals, including courses on first aid, workplace safety, Dementia Friends, and more.
Could this role be the perfect job for you?
Apply now! All applications will be reviewed promptly, and we reserve the right to appoint before the closing date.
McCarthy Stone celebrates diversity and promotes equality and inclusion. We welcome applications from all backgrounds.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high-quality homes to exacting standards. By January 2025, McCarthy Stone will operate over 545 developments across the UK for more than 24,200 residents.
We champion the wellbeing, happiness, and recognition of older people. In late 2020, we launched the McCarthy Stone Charitable Foundation to support local causes aiding older people in need across Britain.
We are proud to be certified as a Great Place to Work 2025 and to have made the Great Place to Work Wellbeing list!
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