Full Time
Permanent
This role is based in the office Monday to Friday 9am - 5pm
Make a tangible difference to customers across our In-House Maintenance Service (IHMS) Team
We’re looking for a proactive, organised Planned Works Coordinator to provide day-to-day administration and coordination support to our IHMS Planned Works team. You’ll be the first point of contact for queries, keep cases moving, and help us deliver a right-first-time, solutions-based service for our customers.
As a Planned Works Coordinator, you will be:
· Owning the Planned Works inbox and CRM cases — responding within agreed timescales, triaging enquiries to the right colleagues, and keeping customers and suppliers updated.
· Scheduling — raising and scheduling jobs in Total Mobile and coordinating access permits for external contractors.
· Customer experience — Supporting the resolution of service concerns and complaints to achieve positive outcomes, with empathy and clear communication throughout.
· SHEQ championing — helping embed health, safety, environmental and quality standards; keeping training records/skills matrices updated and supporting audits.
· Team support — assisting the Planned Works management team with varied tasks to keep the service running smoothly.
· Compliance — adhering to standing orders, financial regulations, GDPR and mandatory training requirements.
What We’re Looking for as a Planned Works Coordinator:
Essential:
· Excellent customer service skills with a commitment to equality, diversity and inclusion.
· Clear, concise communication and the ability to write straightforward reports/updates.
· A highly organised, adaptable approach; able to take ownership and see issues through.
· Confidence to negotiate and influence, including during difficult conversations.
· Experience working to tight timeframes, planning around logistical constraints.
· Strong IT skills (Microsoft 365 and planning/scheduling tools).
Desirable:
knowledge of our operational geography; construction/property maintenance; landlord repair obligations; NHF Schedule of Rates; and health & safety in a maintenance context.
Are you ready to make a difference?
If you’re ready to make a positive impact and develop your career within our IHMS team we’d love to hear from you!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.