Overview
Join to apply for the Ward Clerk role at North Tees and Hartlepool NHS Foundation Trust.
Note: advert may close if sufficient applications are received.
Job Summary
An exciting opportunity has arisen for a Ward Clerk to join a forward thinking team based within Care Group 2. The service provides a wide range of services encompassing acute medicine, elderly medicine, stroke, haematology, cardiology, gastroenterology, diabetes and endocrinology, and respiratory. Our aim is to provide high quality care to our patients with excellent patient experience outcomes. Attention to detail, organisational skills with precise and clear communication are vital parts of this important role alongside good IT skills. This role will support the medical wards across the teams. Full support and internal training will be offered to the successful candidate.
Main duties of the job
* Administrative support to ward staff, liaising with other departments within the Trust and outside the organisation.
* Assist in providing a professional, high quality, effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of related policies, procedures and guidelines.
* Deal with queries from service users including General Practitioners, patients and their representatives in a professional and courteous manner; source relevant information to resolve queries; take accurate written messages and pass complex queries to relevant staff.
* Ensure all work tasks meet requirements for patient safety, information governance, data protection and confidentiality.
* Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner, complying with relevant policies.
* All other admin duties as required, supporting the needs of the service and working cross-site if required.
About Us
At North Tees & Hartlepool NHS Foundation Trust our main priority is to provide safe and high quality care to our patients every day. We aim to create the best place to work with the right staff, in the right roles, at the right time, to deliver exceptional patient care and experience. We offer an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. We recognise staff through various awards and recognition schemes.
Details
Date posted: 10 October 2025
Pay scheme: Agenda for Change
Band: Band 2
Salary: £24,465 a year pro rata per annum
Contract: Fixed term
Duration: 12 months
Working pattern: Part-time
Reference number: 345-MED7484016
Job locations: University Hospital of North Tees, Hardwick Road, Stockton-on-Tees, TS19 8PE
Person Specification
Qualifications
* Essential: A-C in English and Maths at GCSE or equivalent level
* Desirable: ICT Qualification
Experience
* Essential: Experience of customer service
* Desirable: Experience of working in a clinical setting; NHS or Ward Clerk experience
Disclosure and Barring Service (DBS) Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS disclosure.
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship are welcome and will be considered. See UK Visas and Immigration guidance on criminal records checks for overseas applicants.
Employer details: North Tees & Hartlepool NHS Foundation Trust, University Hospital of North Tees, Hardwick Road, Stockton-on-Tees, TS19 8PE. Website: https://www.nth.nhs.uk/
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
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