About the Role Lounge Receptionist at United Airlines LoungesTerminal 2 Heathrow Airport You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full-time employment will be offered upon successful completion of the probation period and airport pass clearance. We’re experience makers and food fanatics and we’re hiring ! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater. Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications. Package Description 39.66 hours per week Starting from £13.70 per hour Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off Early shift: 04:30–13:30 Late shift: 13:15–22:15 Permanent – Full Time (subject to successful probation and airport pass clearance) Extensive employee benefits, rewards, and recognition Main Responsibilities To ensure the highest level of customer care is adhered at all times To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers. To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status Handle customers involved in any irregular operations in conjunction with CX representatives To manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before) Be Familiar with basic PC/Internet troubleshooting knowledge To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice To actively aid customer feedback, passing information gained onto your line manager Take and pass on messages accurately to ensure excellent communication across all disciplines Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required Be prepared to attend all related training sessions and meetings To cover other reception areas within the building if required The Ideal Candidate Essential Previous experience working in a reception role is a must Demonstrate a positive attitude and behave appropriately. Excellent customer service Good communication skills – written and verbal. To be customer focused at all times Desirable Lounge experience Airport experience About The Company Sodexo Live! We’re Experience Makers. And go-getters, fanatic foodies, and community pillars. At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live! we’re so much more. Be part of something greater Why choose Sodexo Live! – At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment. Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library. Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.