We're looking for an experienced Business Analyst to join our IT team and help shape how operational and customer-facing teams turn ideas into well-defined, deliverable work. My client is a major international organisation with a multi-billion turnover, tens of thousands of staff who is embarking on a serious portfolio of technology transformation. What you'll do Gather and clarify requirements from different parts of the business, producing clear documentation for development teams. Support scoping and prioritisation so the right projects move first. Present work to stakeholders and stay involved through development, testing, and rollout. Coordinate user acceptance testing and help ensure smooth implementation.What you'll bring Solid experience as a BA, ideally from a busy environment where physical operations and in-person customer journeys matter. Confidence working with cross-functional teams spanning business, delivery, and technical roles. Familiarity with different delivery methodologies and the judgement to pick what works. Ability to handle shifting priorities without theatrics. Strong communication skills, and a willingness to question things when needed.If you want a role where your analysis doesn't just get filed away but actually shapes what gets built, we'd love to hear from you