Clerical Officer - Patient Flow | Liverpool University Hospitals NHS Foundation Trust
Employer:
Liverpool University Hospitals NHS Foundation Trust
Location:
Liverpool, L7 8YE
Pay:
Contract Type:
Contract
Hours:
Full time
Disability Confident:
No
Closing Date:
10/06/2026
About this job
We are seeking an enthusiastic and motivated Patient Flow Clerical Officer to join our busy and dynamic administrative team at Royal Liverpool Hospital.
This role is essential in supporting clinical teams to ensure the safe, effective and timely flow of patients through inpatient and outpatient services in a fast‑paced acute hospital environment.
The post holder will provide comprehensive clerical and administrative support to patient flow and ward teams, working closely with clinical staff to support bed management, admissions, transfers and discharges, while maintaining accurate records and providing a high standard of customer service to patients and colleagues.
We are looking to recruit a motivated and organised Patient Flow Clerical Officer to support the Patient Flow and Site Coordination teams in delivering safe, effective and timely patient flow across the Trust.
The post holder will maintain accurate, real‑time patient information on Trust systems, supporting admissions, transfers, discharges and bed management.
They will act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support capacity management and patient movement.
The role involves preparing and distributing patient flow reports and ward lists, identifying and escalating delays, capacity pressures or data issues, and supporting effective operational decision‑making.
The post holder will respond to enquiries from patients, relatives and staff in a professional and compassionate manner, maintaining confidentiality at all times.
You will be required to work flexibly across wards, departments and shift patterns, including weekends and escalation periods, and to work in line with Trust policies on information governance, health and safety and infection prevention.
This is an excellent opportunity to contribute to service improvement and to play a key role in supporting patient safety and flow within a busy acute hospital environment.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust.
The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities
* from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.
TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit theircareers page.
Main Duties and Responsibilities Patient Flow Clerical Officer
Band 3
Provide senior clerical and administrative support to the Patient Flow and Site Coordination teams, contributing to the safe, effective and timely flow of patients across inpatient and outpatient areas.
Maintain and update real‑time patient flow information on Trust systems, ensuring accuracy of admissions, transfers, discharges and bed status, and resolving data quality issues independently where possible.
Act as a key point of contact for ward teams, site managers and clinical colleagues, proactively liaising to support bed allocation, patient movements and capacity management.
Support the coordination of patient admissions, internal transfers and discharges, ensuring all movements are accurately recorded and escalated appropriately in line with Trust escalation procedures.
Prepare, monitor and distribute patient flow reports, ward lists and escalation summaries for operational, safety and capacity meetings.
Identify, monitor and escalate delays, capacity pressures or data discrepancies to senior staff, contributing to timely operational decision‑making.
Respond to complex and sensitive enquiries from patients, relatives and staff in a professional and compassionate manner, exercising judgement and maintaining confidentiality at all times.
Supervise, support and provide guidance to junior clerical staff as required, acting as a role model for good practice within the patient flow service.
Ensure compliance with Trust policies including information governance, data protection, infection prevention and control, and health and safety requirements.
Contribute to service improvement by identifying opportunities to improve administrative processes, data quality and patient flow efficiency.
Work flexibly across wards, departments and shift patterns (including weekends or escalation periods) to meet service demands.
This advert closes on Monday 18 May 2026
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
#J-18808-Ljbffr