Department: Student Support
Location: Birmingham or London (On-Site)
Type of Contract: Full Time / Permanent
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high-quality delivery of timely student services across academic levels. To ensure that SST provides the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom.
This role is not eligible for visa sponsorship!
About the role:
* To line manage SST’s in their duties to support student success
* Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
* Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
* Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
* Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
* To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
About You:
* Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
* Bachelor’s degree
* Proficiency in MS Office applications such as Excel, Word, Outlook Mail. Experience of working in a widening participation environment
* Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
* Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters. Maintain working relationships with appropriate boundaries
* Ability to be flexible to work days, evenings and weekends as required.
Desirable:
* Evidence of a professional approach in a student or customer focused service
* Be committed to working as part of a team, be responsive to changing student and business needs
* Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What we offer:
* 25 days annual leave, plus 8 public holidays
* 1-day extra leave per year of service, up to a maximum of 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
* Perks@Work discounts platform, wellbeing centre and much more
* Reward and recognition programme
* £500 award employee referral scheme
* Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.