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Senior Operations Manager - Pensions, Milton Keynes
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Senior Operations Manager – Pensions
Location: Leeds (3x days per week on site)
Employment Type: Full Time
Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function, consisting of a range of operational teams that own the operational processes supporting our client's Pensions product.
Responsibilities:
* Provide oversight of the Pensions Operations function, with overall responsibility for leadership, strategic direction, and operational results of the Pensions Operations teams.
* Lead and drive strategic plans, change initiatives, and operational improvements for sustained excellence.
* Build and lead the management team within the pensions function, developing a culture that supports continuous service improvement.
* Manage operational efficiency, including FTE budgeting, key metrics analysis, and process automation.
* Develop relationships with internal and external stakeholders to ensure smooth operations and effective decision-making.
* Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles.
* Maintain the first line of defence by operating risk controls assigned to the individual.
* Build and maintain up-to-date knowledge of pensions and tax regulations, and ensure this knowledge is shared across the team.
Knowledge / Experience Required:
* Extensive knowledge of Pensions operations and the pension industry broadly.
* Deep understanding of relevant regulatory, compliance, and control requirements, including CASS, to manage regulatory, financial, and reputational risk.
* Strong people management and leadership skills, with a track record of leading and developing high-performing operational teams.
* Proactive and responsive in assessing operational needs and developing solutions.
* Ability to analyse and translate regulatory information into operational processes and future plans.
* Experience managing complex processes in a regulated environment.
* Strong stakeholder engagement and management skills.
If you are interested in this position, please apply. Note that due to high application volume, we will only contact successful applicants initially.
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