Location: 2-3 Duke's Green Avenue, Feltham, TW14 0LS Pay Rate: £14.75 per hour Grade: Administrative Officer (AO) Company: HM Courts & Tribunals Service Booking Number: (phone number removed) Contract End Date: 31/05/2026 (with potential to extend, not guaranteed) Working Pattern: Full-time, office-based About the Role We are recruiting for an Administrative Officer to join HM Courts & Tribunals Service (HMCTS) at Hatton Cross, Feltham. Administrative Officers play a vital role in supporting the day-to-day operations of courts and tribunals, ensuring cases are processed efficiently and that excellent customer service is delivered to court users, the judiciary, and the public. This is a key role within the Operational Delivery Profession, providing essential front-line services that help keep the justice system running smoothly. Key Responsibilities Prepare and process court papers, case files, and legal documents. Support hearings and tribunals by ensuring all materials are accurate and up to date. Handle customer enquiries by phone, email, and face-to-face at the public counter. Input and maintain accurate records using HMCTS systems. Open and distribute post; organise meetings and prepare related documents. Assist with listing, scheduling, and communicating with court users and stakeholders. Verify and check documentation to ensure compliance and accuracy. Contribute to team meetings and process improvement activities. Provide clerical and administrative support to colleagues and managers as required. Skills and Qualifications Minimum of 5 GCSEs (A-C)* or equivalent, or relevant administrative experience. Good IT skills and ability to use Microsoft Office applications. Strong organisational skills and attention to detail. Excellent communication and customer service skills. Ability to work well in a team and manage a varied workload. Additional Information Contract: Until 31 May 2026 (with potential to extend, not guaranteed) Hours: Full-time, office-based Location: Hatton Cross, Feltham Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group