We are Vitesse - the treasury and payment partner of choice for insurance. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions.
Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.
About the Role
We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices.
The role also involves contributing to both customer and internal communications related to product or system changes. You'll play a key role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation.
Responsibilities
* Help shape the documentation experience to support customer onboarding and long-term engagement.
* Own the end-to-end content lifecycle of the Vitesse Knowledge Hub.
* Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content.
* Champion documentation consistency, structure, and clarity across all knowledge assets.
* Streamline content workflows and updates.
Requirements
* Strong Experience as a Technical Writer in a SaaS environment.
* Familiarity with transactional platforms, involving a customer portal and APIs.
* Ability to grasp business and technical concepts quickly and collaborate confidently with product owners and engineers.
* Excellent writing and editing skills, with a strong attention to detail and structure.
* Comfortable using documentation tools such as ReadMe (or similar platforms), GitHub, and generative AI content assistance.
* Proactive, self-organised, and capable of managing multiple documentation streams.
* Excellent ability to build relationships with key stakeholders and subject matter experts.
* Understanding of the importance of documentation as part of the customer experience.
Nice to Have
* Experience in insurance or financial services sectors.
* Knowledge of API concepts and developer-first content (no coding required, but tech-savvy mindset a plus).
* Exposure to agile product development and continuous delivery environments.
Benefits
* 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays.
* Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday.
* Contributory pension scheme.
* Enhanced Parental leave.
* Cycle to Work Scheme.
* Private Medical Insurance with AXA.
* Unlimited access to therapy sessions through our partner, Oliva.
* Discounted Gym membership through Gympass.
* Financial Coaching with Octopus Wealth.
* 2 days of volunteering leave per year.
* Sabbatical after 5 years' service.
* Life Assurance - MetLife (UK employees only).
* Ongoing Learning and Development to support you reach your career goals.
We are an Equal Opportunity Employer. We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others.
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