Operations Support Assistant
Filta Group Ltd
Stratford Upon Avon
Full time permanent
Salary £27,000 + Benefits
At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years.
As a national team of FOG management experts, we are the leading choice for commercial kitchen grease traps, grease removal units and biological drain treatment systems in the UK.
In addition to providing Filta's own leading-edge 'FOG Cyclone' technology we are also able to undertake maintenance on all and any type of grease trap, separator or grease control equipment regardless of manufacturer. We are committed to providing the highest quality environmental services to a wide range of commercial customers.
Like all business owners striving for a profit, we appreciate that our customers can't afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.
We therefore operate emergency response within a fast paced and dynamic environment.
What does it entail?
This role ensures that franchisees and subcontractors meet customer expectations and adhere to company standards. It involves monitoring service quality, tracking performance to meet SLAs, and providing timely feedback to support improvement. A strong focus on relationship building and proactive collaboration with internal teams ensures that franchisees and subcontractors are equipped to succeed.
Some of your key responsibilities include (but not limited to):
* Service Quality Monitoring: Track and monitor franchisee and subcontractor performance to ensure compliance
* Preparing work for subcontractors: Identify work which is to be passed to subcontractors
* Relationship Building: Foster open communication with franchisees and subcontractors to understand their needs and challenges. Offer insights for continuous improvement, empowering them to enhance operational performance and processes.
* Inbox Management: Manage the planning inbox
* Administrative tasks: Be organised and proactive in completion of tasks relating to subcontracting work. You will be required to raise and manage POs in a timely manner to ensure that our subcontractors have the correct level of authority and accurate descriptions of work to carry work out to the highest standards at our customers sites
* Data Management: Regularly update and cleanse Filta Track to ensure information is accurate and up to date.
* Collaboration with Internal Teams: Work with internal teams, including Sales, portal team and Install Support, to stay informed of customer changes, new accounts, and SLA requirements.
What do we look for?
* Previous experience working within a fast-paced office environment
* Experience within a compliance admin/scheduling/operational admin role essential
* Self-motivation
* Resilient and able to adapt
* Strong organisational skills
* Customer focused, enthusiastic and a confident communicator
* Excellent written and verbal skills
* Competent IT skills in particular Excel
* Great administrative and organisational ability
* Collaborative whilst able to work on your own unsupervised
What you will receive
* Full / Formal Training Programme
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* On-site parking
* Referral programme
* Wellness programme