Department: Legal Location: Liverpool Description Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims Maintain accurate data on relevant case management system Comply with set client SLA’s Ensure quality service standards and productivity levels are maintained to a high standard Allocate new claims and set strategies Carry out supervisory tasks appropriate to level Assist with training and mentoring team members Undertake appropriate additional tasks provided by the Team Leader Attend Client review meetings and assist with client project work where applicable Build and maintain excellent relationships with Clients Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications Minimum 2 years casualty claims handling experience Experience dealing with quantum up to £25k Excellent attention to detail Strong communication and negotiation skills Strong organisational skills Supervisory experience is desirable Excellent client care and customer service skills Ability to manage own volume workload via task management Ability to work as a team and independently Values Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation