ARE YOU THE ONE?
As our Client Services Manager you will understand your clients and their needs, inside out. Youll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. Youll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan. Youll be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.
WHAT YOULL BE UP TO
CLIENT SERVICE
An ambassador for the business youll be the connection between the business and our clients to provide excellent service and quality advice in each interaction
Provide regular updates to the client on all activity within your statement of work
Establish trust through asking the right questions and delivering on commitments
Inspire confidence in the client and provide a point of contact and escalation for every eventuality
COMMERCIAL EXCELLENCE
Track and monitor spend against allocated budget to ensure excellent financial management
Ensure all commercial activities meet budget and efficiency targets
Be an expert in understanding all key performance indicators related to your statement of w...