Debt Negotiator/Credit controller B2B - £35-40k + bonus scheme
As a Debt Negotiator/Credit controller with our client, youll be on the front line of our recoveries process engaging directly with debtors, understanding their positions, and negotiating structured payment outcomes that work for all parties. Youll combine your communication skills, commercial awareness, and resilience to recover outstanding debts swiftly and ethically, using their in-house tech and playbooks.
Youll also work alongside legal, credit analysts, and client success teams to ensure our clients interests are secured without compromising on professionalism or clarity.
Key Responsibilities
1. Engage with business debtors by phone, email, and digital platforms to negotiate repayment terms.
2. Use their tech platform to track, manage, and escalate recovery cases efficiently.
3. Apply a firm yet empathetic approach to understand financial positions and overcome objections.
4. Agree repayment plans, settlements, or legal referrals based on risk and timelines.
5. Maintain accurate case notes and data within internal systems.
6. Flag potential risks or opportunities to the Head of Recoveries.
7. Coll...