Join to apply for the Digital Experience Assistant Manager role at HSBC
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
We are recruiting for an exciting role as a Digital Experience Assistant Manager
The Digital Commercialisation team manages, designs and optimises journeys within the digital channel in order to engage our customers, provide a great customer experience and drive sustainable customer and commercial growth. The team leads activity across several channels, such as the public website and increasingly the mobile banking app with a view to driving measurable improvements to digital product acquisition and portfolio growth; digital customer experience and NPS; overall digital activation and engagement levels; and personal and relevant customer interactions.
We work cross-functionally across the UK and Global business and collaborate with teams such as Marketing, Conversion Rate Optimisation, Retail Product, Content, UX, SEO, Compliance, Legal and Advertising Control.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In This Role, You Will Be Responsible For
* Utilising available insight to understand the areas of customer and commercial opportunity.
* Delivering digital initiatives aligned to business strategies, making use of the Digital Commercialisation tools and capabilities to make a tangible improvement to key customer and commercial metrics.
* Contributing to the Digital Commercialisation working groups, supporting a way of working which crosses organisational boundaries, ensuring alignment of priorities and enabling delivery for customers and the bank.
* Collaborating with our specialist partner teams to prioritise and deliver work that supports our wider team goals and meets the needs of the UK business.
* Supporting to add customer and commercial value through impactful digital messaging and content which helps customers effectively navigate through and experience our product and servicing journeys.
To be successful in the role you will have the following:
* Experience of using data and insight to leverage new opportunities is essential.
* A background of working within a continuous improvement environment; partnering with cross-functional teams to develop and implement solutions which make a difference.
* Comfort with technology including the ability to translate business and customer need to business requirements.
* A proven ability to build relationships and influence across teams at senior stakeholder level without direct line management authority.
* Experience of modern digital channel technologies and strategies preferred. In particular: Digital Marketing, Conversion Rate Optimisation, Customer Communications and Website Management.
This is a Full Time, Hybrid role that can be based in Leeds, Birmingham, or Sheffield. Occasional travel may be required for team meetings.
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Role
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
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