Job overview
This is a key role within the SBUHB UPC OOHs Service, supporting and accountable to the UPC Manager to ensure delivery of high-quality services that meet national and local standards. The postholder will work as part of the UPC OOHs Operational Management Team, acting independently within Local Authority and SBUHB policies to achieve work programme goals. They will support urgent primary care delivery within the unscheduled care framework for SBUHB. Responsible for day-to-day operational management of UPC OOHs services, including complex planning and collaboration with Clinical and Operational Management to meet key targets. Support directly employed administrative and other staff, fostering a positive working environment. Assist the UPC OOHs Manager in managing services to ensure high-quality patient care within available resources, continuously meeting quality and performance standards. Ensure effective management, development, and support of administrative staff, provide training for sessional GPs, and maintain strong teamwork and robust systems for efficient 24/7 service delivery.
Main duties of the job
Maintain accurate records and ensure availability as required. Regularly produce reports and presentations using software from a range of sources. Lead training for staff in clinical and IT systems (e.g. Adastra) during induction and ongoing. Manage and train users on the Rotamaster system to ensure efficient rota management. Liaise with IMT and support the UPC Manager in maintaining business continuity of IT systems critical to care delivery. Assist with maintaining the risk register and contribute to incident management and risk assessment. Work independently to interpret complex data and develop systems to support stakeholder engagement. Deputise for the UPC Manager, making decisions in line with strategy and policy. Assist with budget setting, monitor income/expenditure with Finance Partner, and identify cost-saving opportunities. Ensure compliance with financial policies, respond to audits, and manage GP payments. Authorise invoices, orders, and expenses within limits, ensuring service billing compliance. Develop and manage information systems to record service performance, generate reports, and maintain quality compliance records. Conduct patient surveys and audits to support service improvement and evaluate practice effectiveness.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. Good general education to degree level, or equivalent experience.
2. Evidence of continual professional development.
Desirable criteria
3. Experience of successfully implementing service change
Experience
Essential criteria
4. Extensive understanding of UPCC OOHs Services in Wales.
5. Experience of directly managing staff.
6. Experience of working with a variety of software packages and providing training in their use.
7. Analysing data for performance and activity analysis. Knowledge of information requirements and W.G.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable