Job Ref: CRI3220
Branch: 100 Queen's Gate Hotel London, Curio Collection by Hilton
Location: 100 Queen's Gate Hotel London, Curio Collection by Hilton, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 01/10/2025
Closing date: 14/11/2025
100 Queen's Gate Hotel London, Curio Collection by Hilton
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That's why we're passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
The Role
Your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.
Your key duties will include welcoming our guests on arrival and guiding them to the reception area as well as handling the luggage operation for groups and individuals for both arrivals and departures.
The Person
We look for receptionists with previous experience in a similar role who are absolutely committed to delivering exceptional customer service, a charismatic personality, and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent presentation grooming standards
* Calm, efficient, and organised with great attention to detail
* Ability to multi-task while maintaining a positive attitude when working with a Guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
100 Queen's Gate Hotel London
100 Queen's Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen's Gate Suite, each stay offers distinct charm.
Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
As part of our team, you'll have access to a range and benefits, including:
* Health Wellbeing Cash Plan
* Go Hilton - Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
* Life Assurance Scheme
* Pension Scheme
* Complimentary meals on duty
* Opportunities for internal career progression
* Dry cleaning and uniform laundering on duty
* Professional training and development opportunities
* Paid birthday day off
* Employee recognition programmes to celebrate your achievements
* Refer a Friend incentive
* Discounts in our FB Outlets
* MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
100 Queen's Gate Hotel – London Kensington was the former home of Victorian aristocrat William Alexander which has been stunningly transformed into a luxury hotel. The property embraces the building's heritage and has been lovingly converted from seven Victorian Townhouses, with no two bedrooms within the hotel being the same.
Nestled in the heart of South Kensington, this iconic address is located just steps away from London's most renowned cultural attractions, including the Natural History Museum, Hyde Park, and the Royal Albert Hall.
Guests can drink, dine and unwind in elegant surroundings at their restaurant of choice. Botanica is a light-filled atrium where visitors can enjoy the quintessential British tradition of Afternoon Tea, while ESQ is a stylish bar where resident mixologists craft innovative cocktails served alongside small plates and main meals.
Sustainability
Proudly holding the prestigious Green Key Certification, 100 Queen's Gate Hotel is committed to sustainability and environmentally responsible hospitality.