Overview
As an IT Technician I you will be responsible for:
* Resolving helpdesk issues and providing IT maintenance/support for a studio.
* Close relationship with studio/regional Operations Director and Managing Directors group.
* Shows initiative and ability to work well independently and with others.
* Exhibits strong organization, attention to detail, and time management skills.
* Able to pivot and have a “hands on” working style.
* Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
* Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
* Receive, prioritize, and manage service requests from internal clients.
* Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
* Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
* Contribute to the knowledge base and share best practices to enhance overall efficiency.
* Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
* Conduct training sessions and provide orientation as needed. Information Technology.
* Stay updated on emerging technologies and trends to recommend innovative solutions.
Proficiencies
* Excellent customer service skills.
* Analytical skills.
* Excellent verbal and non-verbal skills.
* Communicating with large and small groups.
* Training and new employee orientation.
Software
* Basic proficiency in using and basic proficiency in administering:
* Windows desktop operating systems.
* Mac OSx systems.
* iOS devices.
* Microsoft Teams.
* PC and Laptop Hardware.
* Ticketing systems.
* Audio Visual systems.
Certifications/Education
* An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.
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