Overview
Aveda Account Manager - Boots Cambridge - 30H
Join to apply for the Aveda Account Manager - Boots Cambridge - 30H role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
* reflecting a credible and professional Brand image to all internal and external consumers at all times
* maximising sales through selling, providing excellent service and retail standards
* contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
* understanding daily/weekly targets
* maintaining awareness of additional sales avenues such as events, Omni and digital channels
* keeping up to date with competitor activities and missed opportunities
* using social media to drive the business and protect and enhance the Brand image
* delivering the Brand Strategy and a local plan
* planning and implementing local marketing and events initiatives aligned to retailer activity
* delivering excellence in service, aiming for a zero consumer complaints mindset and a "surprise and delight" culture
* being an Ambassador for the Brand and ensuring Brand values are represented
* managing refunds and complaints in line with Company guidelines and consulting with the Area Manager when appropriate
* using digital tools to keep knowledge up to date
* delivering a consumer recruitment and retention strategy to grow a loyal consumer base
* developing up-to-date product knowledge to deliver an industry leading experience that meets consumer needs
* ensuring excellent standards at all times (product, housekeeping, displays, messaging, pricing)
* reviewing retail standards daily to maintain required standards
* ensuring deliveries, stock movements and related administration are completed within agreed timeframes
* ensuring auditable processes and administration follow Company guidelines and taking corrective action as needed
* fulfilling information requests accurately within deadlines
* minimising stock loss by following Company Security Policies and Procedures
* creating and maintaining a safe working environment for consumers in line with Company and Retailer Policies
* achieving a minimum overall grade of "Acceptable" during audits and addressing health & safety responsibilities across all operational activities
Commerciality
* Manage daily replenishment and take appropriate action
* Maximise sales performance by using commercial reports for decision making
* Plan and deliver the visual merchandising layout in line with guidelines and timelines
* Identify stock package issues and take corrective action, informing the Area Manager if out of direct control
* Manage promotions and discounts in line with Company guidelines
* Identify trends and suggest improvements to product performance
Qualifications
* Experience in a fast-paced retail and/or consumer facing environment
* Ability to drive self-development
* Commercial understanding and awareness of the industry
* Effective communication, organisation and prioritisation skills
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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