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* Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Room (RSCR). As a Control Room Operator, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.
* The RSCR will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.
* CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring.
* Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.
* Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs
* Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.
* Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols.
* Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.
* Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.
* Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.
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Job Overview
* Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Room (RSCR). As a Control Room Operator, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.
* The RSCR will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.
Main duties
* CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring.
* Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.
* Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs
* Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.
* Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols.
* Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.
* Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.
* Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.
Person Specification
* Excelled interpersonal skills; be able to work on own initiative and as part of a team.
* Ability to communicate confidently at all levels including stakeholder engagement.
* Ability to manage own workload to meet team deadlines.
* SIA CCTV License (mandatory for CCTV monitoring roles).
* Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.
* Aptitude to work on a variety of security systems unique to the contract (full training will be given)
* Ability to analyse security data and make informed decisions.
* Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff.
* A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.
* Understanding of the Disruptive Effects Framework and its application in security.
* First Aid & Emergency Response Training (preferred).
* A willingness to learn and develop and show high level of commitment and professionalism.
* Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates.
Health And Safety Responsibilities
* Follow Group and company policies and procedures at all times;
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
* Use all work equipment and personal PPE properly and in accordance with training received;
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
* Ensure compliance with Mitie's information security procedures in all activities;
* Proactively identify and report security risks to your manager;
* Report actual and suspected security incidents;
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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