Junior service manager - records management

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long‑term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

On behalf of the Scottish Government, PSD Scotland is leading the ongoing development, delivery, and digital enablement of records management guidance for the Health and Social Care sector in Scotland. This work ensures the guidance remains current, comprehensive, and accessible, supporting the safe and trusted use of information across the health and care system in line with the Digital Health and Care Strategy and the Data Strategy for Scotland.

Role

• Work collaboratively with the Scottish Government, COSLA, NHS Boards, Local Authorities, regulators, third‑party organisations, and wider stakeholder networks.
• Coordinate a robust change management process.
• Draft clear and comprehensive documentation.
• Maintain the designated digital platform for the Records Management Code of Practice, ensuring accessibility, version control, and compliance with digital and data standards.
• Play a key role in NHS Scotland’s implementation and delivery of Microsoft 365 products from a records management perspective.
• Provide service support activity to the ongoing improvements and delivery of M365 products.
• Provide change and project management support to NHS Scotland’s Records Management Forum.

The Candidate

• Proven experience in implementing services or processes in line with service / change / project management methodology, ideally within health and social care or related sectors.
• Ability to draft clear and comprehensive guidance documentation, ensuring accessibility and compliance with standards.
• Advanced ICT skills, with proficiency in a wide range of ICT applications and tools.
• Able to engage confidently with stakeholders to capture feedback and implement agreed changes, fostering collaboration and continuous improvement.
• Excellent interpersonal skills, with a proven ability to build positive, collaborative working relationships across a diverse range of stakeholders.
• Skilled in facilitating meetings and workshops, including preparation of materials and the drafting of accurate outputs.
• Capable of working independently with a high degree of autonomy, effectively organising and prioritising workloads to meet demanding deadlines.
• Demonstrates honesty, integrity, care and compassion in all interactions, utilising tact and persuasion skills when required.
• Experience and understanding of records management / information governance practices and knowledge of the health and social care sector, would be advantageous.

Location and Working Pattern

Gyle Square, Edinburgh or Delta House, Glasgow.

Currently hybrid working.

Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work‑life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot.

Further Information

For an informal discussion on the post, please contact Natali Higgins on natali.higgins3@nhs.scot.

Closing date for completed applications is Wednesday 24th June 2026

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.