Service Advisor
Pembrook Resourcing is currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.
Qualifications
* Previous experience in a service role is preferred.
* A passion to deliver a high standard of customer service.
* Organised individual who can deal with many duties on the move.
* Excellent telephone and face‑to‑face communication skills.
* Administration skills; able to use computers with confidence and organise and prioritise work.
Responsibilities
* Establish rapport with and provide outstanding care to the customer.
* Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
* Book customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
* Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer vehicles.
* Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames.
* Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
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