Better places, thriving communities.
Duty Manager
Workplace Duty Manager – Lloyds Banking Group, City of London Campus
Employer: Mitie
Location: Lloyds Banking Group - City of London Campus
Reports to: Regional Front of House Manager
Salary: Up to £42, per annum
Working Pattern: Monday to Friday, regular shifts 1pm -10pm
About the Role
Step into a pivotal leadership position as Workplace Duty Manager at one of the UK's most prestigious corporate campuses. You'll be the on-site authority, ensuring flawless operations and an exceptional workplace experience. In this role, you'll combine strategic oversight with hands-on leadership - setting standards, inspiring teams, and making critical decisions to keep services running seamlessly. When senior management is away, you'll take full responsibility for all services, acting as the go-to leader for staff, clients, and stakeholders.
Key Responsibilities
As Duty Manager, your responsibilities will span leadership, operational excellence, and client engagement. You will:
1. Lead & Motivate Teams: Supervise Guest Services, Lobby & Roving Ambassadors, Housekeeping, and Security teams. Drive performance through clear direction, coaching, and recognition, ensuring every team member delivers a five-star experience.
2. Act as the Decision-Maker: Be the first point of escalation for operational issues, service failures, and client concerns. Make confident, informed decisions under pressure to maintain service continuity.
3. Manage Stakeholder & Client Relationships: Build strong, professional relationships with client representatives and key stakeholders. Communicate proactively, resolve issues quickly, and ensure expectations are consistently exceeded.
4. Responsible Person On Site: Assume full accountability for all services in the absence of the Facilities Manager and Regional Front of House Manager. This includes managing critical incidents, coordinating responses, and ensuring compliance with all standards.
5. Event Space Leadership: Oversee the readiness of meeting rooms and event spaces for the next day. Ensure AV/IT systems are functional, layouts meet client requirements, and porterage tasks are completed.
6. Operational Planning: Create and manage staff rotas, monitor attendance, and handle last-minute staffing changes. Maintain accurate records for absence reporting and ensure resource allocation meets service demands.
7. Contractor Coordination: Arrange urgent contractor call-outs for building issues or technical failures. Liaise with suppliers to ensure timely resolution and minimal disruption.
8. Collaborate for Success: Work closely with the Facilities Manager to anticipate and resolve client concerns, address building failures, coordinate urgent contractor call-outs, and manage escalations swiftly and effectively—ensuring uninterrupted operations and a premium service experience.
9. Champion Safety & Compliance: Lead health and safety practices across all service areas. Respond to incidents, conduct risk assessments, and report deficiencies promptly.
10. Drive Continuous Improvement: Identify opportunities to enhance service delivery, streamline processes, and introduce innovative solutions.
11. Team Development: Deliver Toolbox Talks, training sessions, and inductions. Support recruitment and mentor team members to build future leaders.
12. Promote Inclusion & Culture: Foster a positive, inclusive environment that values diversity and encourages collaboration.
What We're Looking For
13. 1–2 years' leadership experience in duty management or supervisory roles within high-end hospitality or corporate environments.
14. Strong communication, influencing, and stakeholder management skills.
15. Proven ability to resolve complex issues under pressure.
16. Professional presentation and exceptional attention to detail.
17. Proficiency in Microsoft Office and visitor/space management systems (e.g., Condeco, ProxyClick).
18. SIA certification (or willingness to obtain).
19. Comfortable using wearable/mobile tech (radios, tablets).
20. Ability to manage high volumes of queries across multiple platforms.
Our Values
21. Lead by example and inspire growth.
22. Act with integrity, professionalism, and passion.
23. Embrace innovation and continuous improvement.
24. Commit to health, safety, and environmental standards.
25. Champion diversity and inclusion.
What's in it for You
26. Competitive salary up to £42, per annum.
27. Monday to Friday schedule.
28. 25 days annual leave plus bank holidays.
29. Pension scheme.
30. Training and development opportunities.
31. Employee recognition and reward programmes.
32. Access to wellbeing and assistance services.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .