Customer Services Assistant
About the role
We are looking for a Customer Services Assistant to be the heart of our buildings. This is a varied and hands‑on role where no two days are alike. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their visitors.
Employment is contractual, with a standard workweek of 37.5 hours (Monday–Friday).
Your varied responsibilities will include:
* Providing seamless operational and front‑of‑house support.
* Proactively managing client needs and running day‑to‑day centre operations.
* Setting up meeting rooms for corporate events and preparing bespoke catering.
* Conducting essential operational duties (e.g., fire alarm tests, basic IT support).
* Acting as a brand ambassador, building strong professional relationships.
* Working flexibly across different buildings in our portfolio, with ample opportunity to learn and develop.
The mindset: who excels here
We are looking for someone who demonstrates the following qualities:
* Service Excellence: A genuine desire to support and help others, always going above and beyond.
* Thoughtful problem‑solver: A proactive and common‑sense approach to finding creative solutions.
* Attention to detail: Meticulous and accurate, ensuring every operational detail is flawless.
* Collaborative: A great team player, keen to build effective relationships to deliver shared objectives.
* Learning orientation: Eager to learn and develop a thorough understanding of our high standards.
* Professional demeanor: You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience.
* Use of AI and technology: We recognise the growing role of AI and emerging technologies. In this role, you may be expected to use digital tools, including AI‑enabled solutions, responsibly and effectively to improve productivity, decision‑making and outcomes.
* All roles at Argyll play an active part in supporting our ESG commitments, ensuring responsible, sustainable and ethical practices in everything we do.
Our commitment to you
We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating an inclusive culture.
* A people‑first culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family‑friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme.
* Your wellbeing: We offer a health cash plan and dedicated cancer support.
* Teamwork & community: We value recognition, with provisions for team breakfasts, lunches and regular events. We also offer volunteering leave to support our charity partners.
* Learning and development: We provide great opportunities to learn new skills and grow your career with us.
Diversity and inclusion
Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know.
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