🌟 National Operations & Performance Lead
Location: Home-Based (with regular travel across the United Kingdom) Sector: Healthcare | Level: Senior Leadership Organisation: Pure Physiotherapy
Lead with Distinction. Shape a National Legacy.
Pure Physiotherapy invites applications from an accomplished, people-centric leader to spearhead operational excellence and performance across its nationwide network of clinics. This is not merely a leadership appointment—it is a rare opportunity to influence the future of physiotherapy and deliver enduring impact for patients and clinical teams alike.
💼 Principal Responsibilities
Operations & Governance
* Oversee the daily operational delivery across our national clinic portfolio, working in close partnership with Regional Clinic Managers, Clinical Leads, and Administrative & Client Services teams
* Address governance matters, incidents, and complaints with strategic insight to foster continuous service enhancement
* Ensure all clinics uphold rigorous health and safety standards, whilst embodying the aesthetic and quality ethos of the Pure brand
* Collaborate with Governance and Estates colleagues to uphold legal and regulatory compliance across all sites
Line Management
* Provide direct line management and professional supervision to Regional Clinic Managers within your designated region
* Offer strategic leadership and mentorship across the wider operational cohort
Operational Team Leadership
* Monitor clinic capacity and utilisation, escalating performance concerns where appropriate
* Analyse referral volumes and proactively engage with clients to mitigate service flow disruptions
* Lead workforce and capacity planning initiatives in collaboration with senior leaders and clinic teams
* Advise Clinic Leads on resource deployment, recruitment strategies, and performance optimisation
Commercial & Contractual Stewardship
* Chair contract and performance review meetings with assigned clients and stakeholders
* Cultivate robust relationships with service partners, including insurers, private healthcare providers, and NHS collaborators
* Produce articulate, brand-consistent reports for external stakeholders
* Support the onboarding of new providers, ensuring contractual frameworks are in place and adhered to
* Liaise with Finance to safeguard billing accuracy and revenue integrity
🎓 Qualifications & Competencies
Essential
* Minimum Level 5 qualification in Business Management, Business Administration, or a cognate discipline
* Demonstrable experience in customer engagement and stakeholder relationship management
* Prior exposure to healthcare environments, with an understanding of private patient expectations
* Proven ability to prepare succinct business cases or strategic proposals
* Experience managing multiple clinics or service lines
* Expertise in operational refinement and process evaluation
* Proficiency in change management methodologies
* Emerging leadership capabilities with a commitment to professional growth
* Familiarity with CRM platforms, rostering tools, or clinical systems
* GCSEs (minimum five grades A–C, including English and Mathematics)
Desirable
* Degree-level qualification in Business Management, Project Management, Business Administration, or equivalent
🌈 Why Choose Pure Physiotherapy?
* Make a tangible difference to patients and healthcare professionals nationwide
* Join a collaborative, forward-thinking organisation committed to excellence
* Lead with assurance, creativity, and strategic foresight
* Work within a Disability Confident Leader organisation that champions inclusivity
🏅 Disability Confident Leadership
We are delighted to announce that ExamWorks UK has once again attained Level 3 Disability Confident Leader accreditation, reaffirming our unwavering commitment to accessibility and inclusion.
This prestigious recognition reflects our externally validated practices and our continued leadership in supporting disabled individuals within the workplace.
As a Disability Confident Leader, we:
* Champion accessibility and inclusive practices
* Ensure equitable recruitment and career development pathways
* Share exemplary standards across the sector
If you’re ready to lead with purpose and help shape the future of UK physiotherapy, this is your moment. Apply now and be the difference.