Job Description
IT Support Engineer – Desktop & Infrastructure (5+ yrs exp.)
Location: Aberdeen (Hybrid)
Setup: Daily rate contract inside IR35 through umbrella
Duration: Initial contract until 31st December 2025
We’re seeking an experienced IT Support Engineer to provide 1st and 2nd line support across desktops, laptops, AV/meeting room tech, printers, and business-critical applications. This is a hands-on role supporting Windows environments, but a broad understanding of LAN/WAN, server infrastructure, and network troubleshooting is essential for resolving complex issues and coordinating with 3rd line and global IT teams .
You will liaise with business users to interpret needs, offer training, and promote effective use of approved IT technologies, including Office 365, SharePoint, and mobile/remote access solutions. You’ll also support engineering applications, managing installation, licensing, and user queries in coordination with international support teams.
Key technologies include:
* Windows OS, Microsoft Office, Active Directory, O365, SharePoint, follow-me printing, and wireless LAN .
* Infrastructure and monitoring tools for servers, networks, and backups .
* Working knowledge of ticketing systems, issue escalation, and cross-functional collaboration.
Your responsibilities include maintaining documentation (asset inventories, support contracts), vendor coordination (e.g., RMA reporting), and ensuring compliance with global IT standards.
Requirements:
* 5+ years' experience in IT support within mid-to-large organisations.
* Strong communication and documentation skills.
* Microsoft certifications preferred.
* Basic knowledge of engineering/technical software .
* Proactive, analytical, and team-oriented.
If you're a solution-driven IT professional passionate about infrastructure, communication tech, and user support, we’d love to hear from you.