This is a Permanent, Full Time Role based at our offices here in Stevenage with some remote working available.
The Fine Wine Advisers sit within the Fine Wine Team, a matrix team that is responsible for delivering the Fine Wine Strategy for the business. These new roles are the first point of contact for our members using our soon-to-be launched new Fine Wine Service.
The Advisers operate under the direction of the Head of Fine Wine and alongside Buying and Merchandising to deliver an exceptional fine wine service to our Members.
Job Purpose
The Fine Wine Advisers exist to maximise long-term value, access, and understanding of wine for Members, while also supporting the sustainable operation of our member-centric approach.
They have a deep passion and knowledge of Fine Wine and are motivated to translate this across a segment of our Membership through offering exceptional service, access to rare parcels and mature stocks and providing drinking advice on Reserves.
They are the first point of contact for Members who are thirsty for more, and as such will provide opted-in Members on tailored advice on what to buy, collect and drink.
Principal Duties & Responsibilities
For Members who have opted into the service, the Fine Wine Advisers will:
- Act as the primary point of contact regarding fine wine selection, acquisition, cellaring and enjoyment
- Translate wine expertise into member value, education and long-term satisfaction
- Provide personalised wine guidance based on drinking windows, buying preferences and cellar balance
- Support members in building, managing and enjoying their cellars
- Maintain long-term advisory relationships rooted in trust, stewardship, and drinking the wines our members collect
- Guide members through our allocations process, explaining how it works and communicating deadlines for submitting orders
Provide insight to leadership on member needs, service gaps, and how we can maximise value for our members
Work closely with our Tastings and Events team to attend and host events for Members, acting as the expert within those settings
Act as an ambassador of the business, internally and externally, representing the Society at events or on trips as required
Provide cover and support for colleagues within the fine wine team during peak trading periods/holidays to ensure continuity of delivery
Must have level 3 WSET or above