About the job
Two Available Vacancies:
* Part-Time (30 hours per week - 4 days per week) - Fixed-Term for 12 months
* Part-Time (11.5 hours per week - Saturdays Only - 8 am to 8 pm)
Interview Date: 21 October 2025
Customer Service Assistants deliver front line, first point of contact support and advice for students, staff and visitors across physical and virtual service points, including service desks, phone, email and web-based services, under the Integrated Help Desk (IHD).
You will work primarily at the Waterside Campus but you may be required to work in other buildings or at another location.
We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the starting salary for this post has been increased to pay the higher amount which currently supersedes the actual first spinal point of Grade 4 salary before living wage.
About you
You will have experience in delivering customer service, preferably in an education setting. You will be confident with IT and have the skills to learn and become proficient in new systems. You will be able to learn an enquiry management platform, as well as Microsoft Office 365 products. You will need to be able to work alone and manage your tasks and priorities.
You will be able to manage a busy workload and competing priorities. You will have excellent communications skills and be able to remain polite and professional under pressure.
You will be a flexible person, able to adapt to change and have an enthusiastic and committed personality. You will be able to adapt quickly to new technology, and new face new challenges with confidence.
You will display integrity and professionalism in your work, and support the University’s commitment to inclusivity, trust, sustainability and aspiration.
Qualifications
Essential: Educated to GCSE level, or equivalent in relevant discipline
About us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
We celebrate diversity and ensure that everyone has the opportunity to excel. We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment. We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential. We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.
We regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. The University of Northampton is committed to equal opportunities and welcomes applications from all sections of the community.
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