Job Description
Case management IT Support Analyst - up to £36,000
The Case Management IT Support analyst will be a part of the IT team, assisting with the implementation, maintenance & control of elements of the Information Technology within the office at all locations when and where needed as instructed by the departmental manager. Assisting the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.
Key Responsibilities include:
* Support case management scripting, troubleshoot issues, and identify areas for process improvement.
* Provide first-line technical support to staff, ensuring effective use of IT resources.
* Assist with the setup and configuration of peripheral equipment.
* Support staff training on operating systems, software packages, and applications.
* Maintain positive working relationships with colleagues and supervisors.
* Perform additional duties as assigned by the departmental manager. If these duties significantly alter the nature of the role over time, a formal role review will be conducted.
* Detail-oriented and focus
* Keeping up to date with current IT trends and advancements
Nice to haves:
* Lexis Nexis Visul files
* SOS Practise Manager / Connect
* Microsoft Windows operating system
* Microsoft Windows operating system
* Microsoft Windows Servers
* Querying Progress or Microsoft SQL Server databases
* Microsoft Active Directory
* Microsoft 365 and Azure online services
* Server virtualisation (hypervisors such as VMware or Hyper-V)
* Smart phone apps (e.g. Apple / Google)
* Anti-Virus / Malware services
* Web Filtering
* LAN WAN
* VoIP Telephone services
* Business printing services
The nice bits
* Salary up to £36000
* Pension scheme
* 25 days holiday
* Shut down days at Christmas
* Bank Holidays
* Birthday off