Customer Experience Advisor Chester £20,382.92perannum Fixed termuntil February 28th2027 Part Time - 25 hours per week (Monday Friday) Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service? You'lllove helping customers, sothis'llbe a big part of yourpreviousroles, especially in a busy office or contact centre environment.Youllbe a great communicator, who can support customers to access our services putting them at the heart of everything you do. Youllbe able to Champion for our customers, providing an excellent customer experience as the first point of contact. Help customers access our services in line with our customer commitment. Live our values every day, taking ownership of queries and doing what matters most for our customers. Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries. Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies. Yo ullbe comfortabl e working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation.Youllbuild relationships with partners to provide excellent services for customers, whilst embracing our One Team approach. So,take a lookat our job profile - if you thinkyouvegot most of what we are looking for, but not everything,wedstill love to hear from you. About our team Our team is great (if wedontmind saying so ourselves!)wereled by our Executive Director of Customer Experience. We work hard, support each other,and alsolike to have fun! Youllbe part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach -itsan exciting team to be part of, as we deliver our new corporate plan ambitions. Youllneed tosubmita CV and supporting statement telling us about you and whyyou'reright for the job by 5pm9th April. Shortlisted candidates will be contacted to arrange an interview.