Outpatients Administrator & Receptionist
We currently have vacancies to work as part of the Outpatients Department multi-disciplinary team, providing kind and efficient administrative and Outpatient reception services. This is not suitable for people looking for weekend or evenings only roles.
Hours: Minimum hours per week = 22.5 over 3 days (Monday, Tuesday and Thursday, 3 X 7.5hrs) or 5 days (Monday to Friday, 5 X 4.5hrs - mornings only).
Responsibilities
* Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes
* Advise clinics of patients who are late arriving for their appointments
* Book follow-up appointments
* File documents according to Information Governance policy
* Maintain an uncluttered and tidy reception area
* Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
* Support the Managers and Supervisors in developing a patient focused service
* Communicate with patients, visitors and staff in a professional and courteous manner
* Update patient demographics and assist with wayfinding
* London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond
* Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people
* We Run Major Acute Services At: Northwick Park Hospital; St Mark’s Hospital; Ealing Hospital; Central Middlesex Hospital
Requirements & Notes
Do you have exceptional computer and customer relation skills?
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
For further details / informal visits contact: Name: Heather Pansegrouw | Job title: Outpatients Service Manager | Email: heather.pansegrouw@nhs.net | Telephone: 07776674024
Available 8-4 Monday to Friday
Note: This description reflects the information available at the time and is subject to change.
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