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Mission Statement: Tilehouse Counselling is committed to deliver low-cost high quality professional counselling for young people and adults in the North Hertfordshire, Stevenage, Luton and parts of the Central Bedfordshire area.
Job Description
Clinical Lead: Tilehouse Counselling – June 2025
Responsible to: CEO (interim CEO currently)
Base Location: Tilehouse Counselling, Hitchin/Hybrid
Line Management: The role holder will be the Clinical Lead of the organisation.See organisational chart attached
Salary: £50,000 - £55,000 per annum rate (full-time equivalent) actual salary £20-22,000 (0.4FTE) depending on experience.
Time: 2 days per week (negotiable - we are open to flexible working but would wantthe post holder to be in the office at least one day per week, ideally more. There is a requirement to attend and jointly lead the six-weekly full team/clinical meeting.
Other benefits: Tilehouse Counselling makes employer pension contributions to the extent required by law. Further details are available within our staff handbook.
Annual Leave: 25 days plus 8 bank holidays per year (pro-rata for part-time employees).
Contact with : Interim CEO Operations Manager, Counsellors, Finance & Admin Officer,Administration Assistant, Trustees, Volunteers, Supporters, fundraisers & external agencies such CAMHS Social Services and Schools.
Job Summary
The post holder will provide oversight, management and development of the Clinical Services of Tilehouse Counselling.
In collaboration with the Interim CEO, Operations Manager, external Clinical Supervisors, Trustees, and clinical/administrative teams, this role presents an opportunity to advance the charity's mission. The Clinical Lead must show collaborative leadership.
Main Duties & Responsibilities
* Providing clinical insight and direction in developing a future clinical strategy for Tilehouse Counselling.
* Providing day to day clinical management, line management for the counsellors.
* Ensuring the necessary clinical policies, procedures, systems, and safeguarding practices are in place and adhered to (including management of clinical risk). This includes ensuring compliance with ethical standards required by the BACP and other relevant professional/statutory bodies.
* To develop strong external links with other providers and to liaise with statutory mental health and social care leaders in the area.
Person Specification
Qualifictions
* A professional counselling qualification and relevant professional training in clinical supervision training with an approved institution.
* Registration and accreditation with one of BACP/BPS/ACP/BPC/UKCP.
* Relevant & up to date safeguarding training (to at least level 3).
* Proven competency in working with children, young people, and adults.
Experience
* Extensive training in and a minimum of 5 years’ experience working with children, young people and adults in a counselling, health, social care or education setting.
* Evidence of clinical supervision competence and experience, and of clinical governance and audit.
* Experience of leadership and team management.
* Experience in the use of clinical outcome measures and other service impact indicators.
* Good understanding and experience of budget and resource planning.
Knowledge
* The knowledge, skills and abilities required for this position are typically attained by a recognised qualification in counselling.
* Sound and demonstrable experience of counselling and psychotherapy theory and therapeutic treatment options
* Awareness of cultural, gender and sexual diversity that may influence the experience of both adults and young people.
* Comprehensive knowledge of legislation and guidance regarding children and young people.
* Advanced knowledge of clinical supervision theories and techniques, including knowledge of ongoing education, evaluation, performance standards, and ethical guidelines.
* Knowledge and solid experience of risk assessment and safeguarding, including how to promote best practice.
Skills & Abilities
* Ability to support and encourage counsellors and contain their anxieties.
* Strong listening skills and an ability to motivate, lead and support team members.
* Commitment to ongoing learning and evidence-based practice.
* Ability to work effectively in partnership with a range of different agencies and organisations.
* Ability to draft written documents, which are clear, concise, and easy to understand by both professionals and non-professionals.
* Ability to manage risk and safeguarding processes, including liaison, documentation and reporting protocols.
* Adherence to a professional code of ethics.
* Excellent time management & organisational skills, including ability to plan, prioritise, and manage own workload.
* Good office IT/computer skills and knowledge.
Personal Qualities
* Respectful, non-judgemental, and empathetic towards clients/colleagues.
* Demonstrates respect for confidentiality and boundaries.
* Sense of responsibility and commitment to organisational excellence.
* Resilient when dealing with sensitive and at times difficult situations.
* Flexible, proactive and an open attitude to work.
Other Requirements
* Eligible to work in the UK
* Clear enhanced DBS
To apply: To apply for this post, please send an up to date CV and cover letter outlining your relevant skills and experience and how you match the requirements in the person specification, by email, with both documents saved as your first name and last name CV and first name and last name Cover Letter. Please email your application to Lisa Gagliani, Interim CEO at Lisa.gagliani@tilehouse.org by 9am on 24/07/2025 .
If you would like an informal conversation with the current Clinical Lead Pam Firth, please contact her by email Pam.firth@tilehouse.org as soon as possible.
Selection will be a two stage process.
Shortlisted candidates will be notified by 31/07/2025 and will be invited to a 45-60 minute interview either during the day on 4/08/2025 or on the afternoon of 6/08/2025 at Tilehouse Counselling in Hitchin. Questions will be shared with candidates ahead of the interview to enable you to prepare.
Finalists will be invited to prepare for a typical task and meet the operational and clinical team on 19/08/2025 .
Please note the dates and let us know when you apply if you might be unable to attend on these dates.
We are hoping to appoint by the end of August and wish the new Clinical Lead to start by October 1st to enable a short handover.
Also do let us know if you have any access requirements for applying or attending an interview.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Part-time
Job function
* Job function
Health Care Provider
* Industries
Mental Health Care
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