Network Engineer – MSP – London - £48,000 – Hybrid, ASHDOWN GROUP
A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team.
This role combines remote service desk responsibilities with on‑site support, offering a dynamic and rewarding opportunity for a technically capable and customer‑focused professional. As the Service Desk Network Engineer you will take full ownership of all second‑ and third‑line support for network related incidents and service requests.
Key Responsibilities
* Client management: evaluating business impact and managing expectations.
* Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
* Support the deployment and maintenance of secure VPNs, VLANs, and firewall rules.
* Conduct network performance monitoring and recommend optimization strategies.
* Provide support to junior team members on first‑line support tickets and service requests.
* Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
* Manage and triage service desk queues effectively, maintaining SLA compliance.
* Update service tickets, communicate with clients, and coordinate with third‑party suppliers.
* Maintain accurate documentation of network configurations, changes, and troubleshooting steps.
Qualifications
* Experience in an MSP or IT/Voice environment.
* Strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP.
* Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous.
* Experience with FortiGate Firewalls is a bonus.
The salary on offer for this role is up to £48,000 plus benefits.
Other Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
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